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Service Advisor

"Obtains customer signatures on repair order; provides the customer with a copy, including an estimate on Customer Pay repairs.

Notifies dispatcher of incoming work.

Checks on the progress of repair throughout the day.

Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed, and properly documents up-sell information on the hard copy and in the computer.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization are noted.

Keeps service department forms, menus and pricing guides up-to-date.

Explains completed work and all charges to customers.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for bodywork, informs customer at the time of write-up, if work is needed and provides an estimate for bodywork.

Maintains a professional appearance, including a tie, name badge and lab coat.

Keeps work area clean.

Attends all required factory and in-house training, including Dept. meetings."
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Contact

Countryside Chrysler Dodge Limited

458 Talbot Road North
Directions Essex-Windsor, ON N8M2W6

  • Sales: 1 (888) 280-2360
  • Service: 1 (877) 884-5019
  • Parts: 1 (877) 885-0949

Hours

  • Monday 9:00am-8:00pm
  • Tuesday 9:00am-8:00pm
  • Wednesday 9:00am-8:00pm
  • Thursday 9:00am-8:00pm
  • Friday 9:00am-6:00pm
  • Saturday 9:00am-5:00pm
  • Sunday Closed